Last updated: 27 April 2026 · Effective date: 27 April 2026
This Privacy Policy explains how Electrik.NG (operated by Softhills Technologies, hereinafter "we", "us", or "our") collects, uses, stores, and shares information when you use our website and services, including our WhatsApp electricity vending bot. By using Electrik.NG you agree to the practices described here.
Electrik.NG is a Nigerian electricity bill payment platform. We provide prepaid token purchase and postpaid bill settlement for all twelve electricity Distribution Companies (DISCOs) in Nigeria through our website and WhatsApp bot.
Data Controller: Softhills Technologies
Email: privacy@electrik.ng
Country of operation: Nigeria
When you interact with our WhatsApp bot, Meta (WhatsApp's parent company) forwards to us:
We store the full conversation transcript (inbound and outbound messages) for a period of 90 days for fraud prevention, quality assurance, and dispute resolution. See Section 4 for full details.
| Purpose | Legal basis |
|---|---|
| Process electricity payments and deliver prepaid tokens or settle postpaid bills | Contract performance |
| Verify your identity and prevent fraud | Legitimate interest / Legal obligation |
| Send transaction confirmations, tokens, and receipts via email and SMS | Contract performance |
| Operate our WhatsApp vending bot and deliver tokens via WhatsApp | Contract performance / Consent |
| Process wallet top-ups and scheduled recharge payments | Contract performance |
| Assess and manage SOS emergency loan eligibility | Contract performance |
| Maintain transaction history and provide receipts | Legal obligation / Contract performance |
| Provide customer support and resolve disputes | Legitimate interest |
| Send service-related notifications (failed payments, maintenance) | Legitimate interest |
| Comply with applicable Nigerian laws and regulatory requirements | Legal obligation |
| Improve our services through aggregated, anonymised analytics | Legitimate interest |
We do not sell your personal data. We do not use your data for unrelated third-party advertising.
PAY IKEJA 1234567890 2000).You may unlink your WhatsApp number at any time from your account profile or by sending STOP to our bot number. Unlinking does not affect your Electrik.NG account or transaction history. Stored conversation transcripts older than 7 days are deleted within 30 days of unlinking; newer transcripts are deleted within 90 days per our standard retention schedule.
We send WhatsApp messages only for transactional and service purposes: token delivery, payment confirmations, scheduled recharge alerts, SOS loan notifications, and OTP verification. We do not send marketing or promotional messages via WhatsApp without your explicit consent.
We share your data only where necessary to deliver our services or comply with law.
| Third Party | Purpose | Data shared |
|---|---|---|
| VTpass (electricity provider API) | Electricity token vending and bill settlement | Meter/account number, DISCO service ID, amount, phone number, unique request ID |
| Paystack (payment gateway) | Processing card and bank-transfer payments, wallet top-ups | Name, email, amount, currency, transaction reference |
| Meta Platforms (WhatsApp) | Receiving inbound messages and sending outbound notifications/tokens via the WhatsApp Business Platform API | WhatsApp phone number, message content, delivery status |
| SendGrid (email) | Transaction confirmations, receipts, password reset, account notifications | Email address, name, transaction details |
| Termii (SMS) | Transaction SMS alerts and OTP delivery | Phone number, message content |
| Nigerian authorities / regulators | Compliance with applicable law (e.g. NITDA, CBN, court orders) | As required by law |
All third-party processors are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We do not sell, rent, or broker your personal data to any party for their own commercial purposes.
Under the Nigeria Data Protection Act 2023 (NDPA) and applicable regulations, you have the right to:
To exercise any right, email privacy@electrik.ng with the subject line "Data Rights Request". We will respond within 30 days. We may need to verify your identity before processing the request. For step-by-step deletion instructions, see our Data Deletion Instructions page.
Our website uses the following types of cookies:
We do not use advertising or profiling cookies. You can manage cookie preferences in your browser settings. Disabling functional cookies may affect site usability.
In the event of a data breach that poses a risk to individuals, we will notify affected users and the relevant authority in accordance with the NDPA timeframes.
Electrik.NG is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will notify you by email or by placing a prominent notice on our website before the change takes effect. Your continued use of Electrik.NG after the effective date constitutes acceptance of the updated policy.
For privacy-related enquiries, data rights requests, or to report a concern:
If you are not satisfied with our response, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.