Home Pay Bill
Log In Get Started
Contact

We're here to help

Got a question about a transaction, your account, or our services? Reach us through any of the channels below.

For the fastest resolution on a failed or delayed transaction, email us with your transaction reference number and we'll investigate immediately.

Customer Support

For transaction issues, account problems, or any service question.

support@electrik.ng
Reply within 24 hours

Privacy & Data Rights

For data deletion requests, access requests, or privacy concerns.

privacy@electrik.ng
Reply within 48 hours

Business & Partnerships

For API integrations, corporate accounts, or commercial enquiries.

business@electrik.ng
Reply within 2 business days

Security Issues

To responsibly disclose a vulnerability or report a security concern.

security@electrik.ng
Priority response

Frequently asked questions

I paid but didn't receive my token. What should I do?
First check your transaction history — if the status is "Processing", our system is still awaiting confirmation from the vending infrastructure (this can take up to 3 minutes). If it has been more than 10 minutes and the status hasn't changed, email support@electrik.ng with your transaction reference and we'll investigate immediately.
My payment was deducted but shows as failed. Will I be refunded?
Yes. If a payment is confirmed by Paystack but the vend fails, you will receive a full refund to your original payment method within 3–5 business days. Failed vends are automatically flagged in our system for review.
How do I delete my account and data?
Visit our Data Deletion Instructions page for full step-by-step instructions, including how to delete just your WhatsApp bot link or your entire account.
Do you have phone or live chat support?
We currently offer support by email only. This allows us to maintain a full record of every support interaction and deliver consistent, documented responses. Our goal is to reply to all support emails within 24 hours on business days.
What should I include in a support email?
Please include: your registered email address, the transaction reference number (found in your transaction history or the confirmation email), the meter/account number, and a brief description of the issue. This helps us resolve your query on the first reply.